Storage Limehouse Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Limehouse provides storage and related removal and transport services within the United Kingdom. By making a booking, placing items into storage, or using any associated services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business, or organisation that enters into a contract with Storage Limehouse for storage, removal, transport, or any related services.

We, Us, Our means Storage Limehouse, the provider of storage and associated services.

Services means storage of goods, handling, loading, unloading, and any associated removal or transport services provided by us.

Goods means the items or property that you deliver, or arrange to be delivered, into our care for storage, transport, or related handling.

Contract means the legally binding agreement between you and us, incorporating these Terms and Conditions and any written confirmation issued by us.

2. Scope of Services

Storage Limehouse provides storage facilities and, where requested, removal and transport services for customers within our general service area in the UK. The availability of specific services may depend on location, type and quantity of goods, and operational capacity at the time of booking.

We reserve the right to refuse to provide any service where we reasonably consider that it would be unsafe, unlawful, or outside our operational capabilities.

3. Booking Process

All bookings for storage or associated services must be made in advance. A booking is considered a request for services and does not constitute a confirmed contract until accepted by us.

You may request a quotation by providing accurate information about the goods, including approximate volume or quantity, nature of the items, origin and destination addresses for any removals, access conditions, and required dates. Quotations are based on the information you provide and are subject to change if that information is inaccurate or incomplete.

A booking is confirmed when we issue a written confirmation, which may include details of the services to be provided, estimated charges, and any special terms. By confirming the booking, you warrant that you have the authority to enter into a contract for all goods involved.

You must inform us as soon as possible of any changes to your requirements, dates, or locations. Any changes are subject to our approval and may result in amended charges.

4. Customer Responsibilities

You are responsible for ensuring that:

Your goods are suitably packed and prepared for storage and transport, unless you have specifically requested and paid for packing services.

All goods are properly labelled where necessary and that you retain a list or inventory of items stored or moved.

Access at collection and delivery addresses is safe, lawful, and sufficient for our vehicles and staff to operate. Any restrictions, such as parking limitations, access codes, or time limits, must be disclosed at the time of booking.

All goods comply with applicable laws and regulations, including but not limited to health and safety, hazardous materials, and waste rules.

You must not store or request us to transport any prohibited items, including but not limited to explosives, flammable or combustible substances (except as reasonably found in normal household quantities), illegal goods, live animals, perishable food in unsuitable containers, or any items that may cause damage, contamination, or nuisance.

5. Payments and Charges

Charges for storage and related services will be quoted to you prior to booking where reasonably possible. Our charges may include storage fees, handling fees, transportation costs, packaging materials, labour, and any surcharges for stairs, difficult access, or extended travel.

Unless otherwise agreed in writing, payment terms are as follows:

For removal and transport services, full payment is typically due prior to or on the date of service.

For ongoing storage, fees are normally payable in advance for each billing period, such as weekly or monthly, as specified in your confirmation.

We may require a deposit to secure your booking. Deposits are non-refundable unless otherwise stated in these Terms or in any specific written agreement with you.

If payment is not received when due, we may refuse to provide services, withhold access to stored goods, or exercise a lien over the goods until all sums are paid in full. Late payment may incur additional charges, including interest at a reasonable commercial rate and any costs incurred in recovering overdue sums.

All amounts quoted are exclusive of any applicable taxes or government charges unless expressly stated otherwise. You are responsible for any such taxes that apply to the services.

6. Cancellations and Amendments

You may cancel or amend your booking subject to the following terms:

If you cancel more than a specified number of working days before the scheduled service date for removals or the agreed start date for storage, any deposit or prepayment may be refunded subject to reasonable administrative deductions, as notified to you at the time of booking.

If you cancel within a short notice period before the service date, we may retain all or part of the deposit or prepayment to cover costs incurred, including allocated labour, vehicle scheduling, and lost opportunity.

Where we agree to amendments such as changes of date, location, or scope of services, additional charges may apply. If we are unable to accommodate your amendments, the original booking may be treated as cancelled by you, and cancellation terms will apply.

We reserve the right to cancel or reschedule services where circumstances beyond our reasonable control make it impractical or unsafe to proceed. In such cases, we will endeavour to provide as much notice as possible and to offer an alternative date. Our liability for such cancellations is limited to the refund of any prepayments for services not provided, and we are not liable for consequential losses.

7. Access to Storage and Security

Access to stored goods may be provided during our standard operating hours or as otherwise agreed. You must comply with any security procedures we specify, including identification checks and access protocols.

We take reasonable steps to protect our premises and customers goods, but we do not guarantee absolute security. You are responsible for ensuring that any additional security measures you deem necessary, such as enhanced locks or supplementary insurance, are in place.

You must not allow unauthorised persons to access storage areas under your account or authorisation. You are responsible for any actions taken by persons to whom you grant access.

8. Liability and Insurance

Our liability for loss of or damage to goods is limited as set out in this section. We recommend that you arrange adequate insurance cover for the full replacement value of your goods while in storage and during any transport or handling services.

We will take reasonable care in handling, storing, and transporting your goods. However, we are not liable for any loss, damage, or deterioration arising from inherent defects, natural wear and tear, changes in atmospheric conditions, pests, or the nature of the goods themselves.

We are not liable for any loss or damage to goods that are not properly packed or prepared where packing was your responsibility, or that result from your failure to disclose the contents or condition of the goods.

Except where prohibited by law, our maximum liability for any claim relating to loss of or damage to goods, whether arising in contract, tort, or otherwise, is limited to a reasonable amount per item or per consignment, as specified in our standard rate schedule or any specific written agreement with you. If you believe that this limit is insufficient, you must either arrange your own insurance or request an enhanced liability option, if available, which may be subject to additional charges.

We are not liable for indirect or consequential losses, including loss of profits, loss of business, or emotional distress, arising out of or in connection with our services.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot lawfully be limited or excluded.

9. Customer Indemnity

You agree to indemnify us against all claims, liabilities, damages, costs, and expenses arising from:

Your breach of these Terms and Conditions.

Any inaccuracies in information you provide regarding the goods, locations, or access conditions.

The presence of prohibited, hazardous, or illegal goods among your items.

Any damage or injury caused by your actions, omissions, or instructions to our staff or contractors, except to the extent caused by our negligence.

10. Waste Regulations and Prohibited Items

We operate in accordance with applicable UK waste management and environmental regulations. You must not use our services to dispose of waste unlawfully.

We do not accept hazardous waste or materials requiring specialist disposal, nor do we operate as a general waste carrier for domestic or commercial refuse outside of any expressly agreed service. Examples of items we do not accept for storage or standard removal services include:

Controlled or hazardous waste such as chemicals, solvents, asbestos, oil, paint in large quantities, or clinical waste.

Pressurised containers that are unsafe or not properly sealed.

Perishable goods likely to rot or attract vermin, unless specifically agreed and suitably contained.

Any item classified as illegal under UK law.

If prohibited or unsafe items are discovered among your goods, we may remove, isolate, or dispose of them at your expense and without liability for any resulting loss. Where law requires, we may report the presence of illegal or hazardous items to the relevant authorities.

You are responsible for any waste charges, disposal fees, or penalties incurred as a result of your failure to comply with these waste and prohibited item provisions.

11. Time Limits for Claims

You must inspect your goods as soon as reasonably possible upon collection, delivery, or access. Any visible loss or damage must be notified to us in writing promptly and in any event within a reasonable period after you become aware of it.

We will not be liable for any loss or damage unless you can show that it occurred while the goods were in our custody or under our control and within the specified claim period. Failure to notify us within a reasonable time may affect our ability to investigate the matter and could limit or extinguish any liability we may have.

12. Termination of Storage

Either party may terminate ongoing storage by giving reasonable written notice, subject to any minimum term specified in your contract or confirmation. Storage fees will continue to accrue until all goods are removed and any outstanding sums are paid in full.

If you fail to pay any amounts due or breach these Terms and Conditions, we may, after giving reasonable notice, deny access to your goods and ultimately may exercise a lien or sale of goods remedy as permitted by law, applying any proceeds towards unpaid charges and reasonable costs of sale.

13. Data Protection and Privacy

We will process any personal data you provide to us in accordance with applicable data protection laws in the United Kingdom. We collect and use your information to manage your booking, provide services, process payments, and communicate with you about your account.

Your details may be retained for legal, accounting, or operational reasons for a period consistent with our retention policies. You may have rights to access, correct, or request deletion of your personal data, subject to legal limitations.

14. Changes to These Terms and Conditions

We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our services, or our operating practices. The version applicable to your contract will normally be the version in force at the time you make your booking or commence storage, unless we notify you of changes and you continue to use our services after those changes take effect.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any contract between you and us, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, our services, or any related contract, except that we retain the right to bring proceedings in any other court of competent jurisdiction where appropriate.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

The contract for services is between you and Storage Limehouse. No other person shall have any rights to enforce any of its terms.

These Terms and Conditions, together with any written confirmation or specific agreement we issue to you, set out the entire agreement between you and us relating to the provision of storage and associated removal or transport services. You acknowledge that you have not relied on any statement, promise, or representation that is not expressly set out in these documents.